My little slice of the web

Troy Cross
1014 Boardwalk Way, Rocklin California 95765
Email: Website: Tel: 916-741-7073

A fulfilling position with a team focused on delivering technology services that allows me to use skills developed supporting mega data centers on Linux, UNIX, Windows, VMware and Apple OS X platforms. My strengths include process improvement and automation of manual processes with a focus on quality.

• Managed 25,000 servers across 4 global data centers
• Accelerated production schedules by 60%
• Key contributor to $10M in annual revenue to HP with Fortune 50 customer

• Responsible for HP.COM availability monitoring systems
• Lead in charge of operations optimization for DC consolidation from 7 to 1
• Developed, implemented and maintained server health system across regional DCs

Voluntary Retirement 2012-2014
• Volunteer posting job openings for Active Job Seekers of America
• Worked with my father to build a custom 1958 Chevy Impala
• Installed virtual machines for Windows 8, Windows 10, Mac OSX Yosemite & Mavericks using Parallels 10.
• Beta Tester for Mac OSX Yosemite
• Beta Tester for RapidWeaver 6
• Web Developer for &
• Attended 2014 Intel Developer Forum
• Completed online classes at
Relational Database Design with FileMaker Pro
FileMaker Pro 13 Essential Training
Access 2013 Essential Training
MySQL Essential Training
• Currently in online class for Amazon Web Services Essential Training & Up and Running with Amazon Web Services.

IT Developer / Engineer Monitoring, Hewlett Packard, Boise Idaho 2002-2012
Team Lead for Server Build and Move to Production Process
• Developed automation reducing Windows Server configuration time by 80%
• Managed 25,000 Windows, Unix and Linux servers using HP OpenView across 4 global data centers in the US, Europe and Asia Pacific
• Developed automation tools accelerating managed service provider production schedules by 60%
• Collaborated with deployment partners on processes and business practices
• Developed training materials for server build and move to production processes

Team Lead responsible for Web Monitoring HP.COM Websites
• Used web monitoring software to prevent and minimize downtime
• Used incident management ticketing software to track problems
• All changes were completed using change management ticketing software

Senior Support Engineer for Event Detection and Notification Team
• Managed 20 Operations Manager servers with 20,000 global client systems
• Supported enterprise customers to resolve issues related to event detection and notification
• Responsible for driving issue resolution

Monitoring Engineer, Hewlett Packard, Roseville California 2000-2002
• Implemented server monitoring for a Fortune 50 company resulting in $10M in annual revenue
• Installed monitoring software and tools for Windows, Unix, Linux and HP MPE systems
• Defined and implemented standard templates across all platforms

MPE System Manager, Hewlett Packard, Roseville California 1999-2000
• Installed and maintained application consistent backups for HP MPE servers
• Optimized DR and restore visibility with integrated reporting of all backups
• Modified and tested backup software resulting in 100% Y2K compliance

Computer Operator, Hewlett Packard, Roseville California 1989-1999
• Transitioned customer managed monitoring to HP hosted services resulting in $3M annual revenue
• Lead in charge of standardizing all operator commands and scripts to optimize data center consolidations from 7 down to 1
• Ensured all batch scheduled production processes were completed on time
• Team Lead responsible for all operator workstations
• Developed, implemented and maintained an automated server health monitoring system across three regional data centers. This application was in use for over 12 years before HP decommissioned MPE.

• ITIL Certified in Incident Management and Change Management Methodologies
• HP OpenView Operations Manager
• HP OpenView Reporter
• HP OpenView Internet Services
• Total Quality Control Methodologies

Sierra College, Rocklin California 1997-2000
Unix Administration, Microsoft Office

• Team player willing to help and mentor
• Working knowledge of large scale global data center environments
• Streamlining and automating processes and procedures
• Strong analytical skills
• Self-sufficient and motivated

Technical Experience
• Virtualization software: VMware, VirtualBox and Parallels
• Data Base software: MySQL WorkBench, Microsoft Access Database, Bento Database, Filemaker
• HP OpenView Service Manager, Operations Manager, Service Desk, Internet Services, and SiteScope
• Maestro Job Scheduler - IBM Tivoli Workload Scheduler
• Proficient with Windows XP, VISTA, WIN7, WIN10, Windows server, Linux, UNIX, MPE and Apple OS X
• Adept at using Microsoft Office & Apple iWork applications
• Web design software: SharePoint, FrontPage, Expressions Web, Apple iWeb, RapidWeaver, Sandvox, Wordpress
• Experience using a wide array of Photography and Graphics related Software

References available upon request